Client Discussions
Client questions and case studies from the consulting frontline.
Consultancies must rethink the way their prospects buy
“How does a prospect become a client in your consultancy?”
I posted this question to a group of senior consulting leaders not too long ago during a workshop session.
The answers varied greatly and most involved explaining a complex – and, at times, confusing – a process with continuous back-and-forth until the prospect is sent a contract for services that outlines the work and deliverables, ending in both parties signing it.
Here’s the thing, though. Most consulting firms I’ve spoken to over the years do not have a clearly defined prospect experience.
It’s not like purchasing a piece of software, for example, where you, as a prospect, go to a website, review the features, browse through reviews, sign up for a demo, then purchase the solution – the “self-checkout” process.
Considering the direction in which B2B buyers evolve, consulting firms should seriously rethink their prospects’ journey. While it cannot be reduced to the simplicity of buying products, there is a lot that consultancies can do to make the experience of their prospects more aligned with their expectations.
Read why consultancies must revise their prospects' experience and how they can do it.
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